SI30
0410 383 332 Contact

SI30 Solo support

Email info@si30.com.au and a person will reply, usually within one business day. Please don’t send clients’ names, NDIS numbers or notes in your email. Describe the problem without them.

Not using it yet? The free pilot is open now: see SI30 Solo.

Back up your data

Everything is stored on your iPhone, so make a backup regularly. Open Settings → Backup & Restore → Back up and save the file somewhere safe, such as iCloud Drive or a computer. The file holds your clients’ records, so treat it like a paper file: don’t email it around.

Move to a new iPhone

  1. On the old iPhone, make a backup (above).
  2. Install SI30 Solo on the new iPhone and sign in to the App Store with the same Apple Account.
  3. Open Settings → Backup & Restore → Restore and choose the file. Restoring replaces what’s on the new phone.
  4. Your subscription comes with your Apple Account. If it doesn’t show, tap Restore purchases on the Subscription screen.

Your subscription

  • In the pilot? You aren’t charged during the pilot, and your first 3 months are free when it launches.
  • Everyone else gets 14 days free, then A$29 a month, charged by Apple.
  • Cancel at least 24 hours before your free period ends and you won’t be charged.
  • To cancel or check your renewal date: Settings → Subscription → Manage subscription in the app, or the Settings app on your iPhone (your name → Subscriptions).
  • Refunds are handled by Apple at reportaproblem.apple.com.
  • If your subscription ends, you can still open the app to view, export and back up everything. Nothing is deleted.

The “tidy” button isn’t there

Tidying a note uses Apple’s on-device model, which needs an iPhone that supports Apple Intelligence, with Apple Intelligence turned on in Settings. On other iPhones the button is hidden and everything else works the same. Dictation through the keyboard’s microphone works on any iPhone.

Invoices and the NDIS price limits

SI30 Solo includes the NDIS Support Catalogue 2026–27. When you pick a support item, the app shows its price limit. Always check your pricing against the NDIA’s current Pricing Arrangements, which take precedence over anything shown in the app.