SI30
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Privacy

This page covers what SI30 Pty Ltd (ABN 48 702 847 149, Brisbane) collects through this website, and what we do with it. Updated 6 November 2026.

What we collect

  • The contact form: your name, email, phone and business name (if you give them), the topic you pick, your message, the time you sent it, and which page of this site you sent it from. Name, email and message are needed to send it, because without them we can’t reply. Phone and business name are optional. We email a copy of your enquiry to our own inbox so we can reply. We don’t email anyone else.
  • The job check on the business systems page and the device check on the hardware page run in your browser. Your answers reach us only if you add them to the contact form and press Send.
  • THE ORB orders: when you buy, Stripe (our payment provider) collects your name, email, shipping address, phone number and payment details at checkout. We receive your name, email, address, phone and what you ordered, never your full card number. We give your name, address and phone to Australia Post to deliver your ORB. If you pay with Link or another payment service the checkout offers, that provider also collects what it needs, under its own privacy policy.
  • THE ORB feature requests (“What should we build next?”): the options you tick, the idea you type, your email only if you give it, and the time. We email a copy to our own inbox. We use them to decide what to build, and to reply if you left an email. The stored entry is deleted after two years. The emailed copy has no set expiry: it stays in our inbox until we delete it or you ask us to.
  • THE ORB notify-me form: your name, email and the time. We email a copy to our own inbox. The stored entry and the emailed copy have no set expiry: we keep them until we delete them or you ask us to. (Entries made before 4 November 2026, when it was a reservation form, may also hold a quantity, a country and a note.)
  • Emails you send us: whatever you write to info@si30.com.au.
  • Visitor counts: we use Cloudflare Web Analytics, which counts page views, the page you came from, your country and the type of device. It sets no cookies and doesn’t follow you to other sites.
  • The SI30 Care preview: it’s behind a login. When someone signs in, our log records the time, an approximate location (city, region and country), the type of device and browser, and the page opened, and keeps it for 90 days. Our log doesn’t store IP addresses or passwords. The preview sets one cookie, only on its own pages, for 4 hours, so a visit is logged once.

Like any website, the pages reach you through Cloudflare, which handles your IP address to deliver them. The fonts load from Google Fonts, which also receives your IP address. Apart from the SI30 Care preview, the site sets no cookies.

Why

To reply to you, to make, ship and support an ORB you’ve ordered, to send you what you asked for (for example, news of the next ORB batch), and to see which pages people read. We don’t sell your details, we don’t use them for advertising, and we don’t add you to a mailing list.

Where it’s kept

Form entries are stored with Cloudflare, which hosts this site and sends the form emails. Orders are stored with Stripe. Our email runs on Google Workspace. These companies may store data outside Australia, including in the United States. We keep enquiries for as long as we need them to deal with you, and order records for seven years, as Australian company law requires.

Clients’ business data

When we build or run a system for a client, their data is handled under our written agreement with that client, not this page.

Seeing, correcting or deleting your details

Email info@si30.com.au and we’ll tell you what we hold, fix it, or delete it, unless the law requires us to keep it (for example, tax records).

Complaints

If you think we’ve mishandled your details, email info@si30.com.au and say what happened. We’ll look into it and reply within 30 days. If you’re not happy with our answer, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.