SI30
0410 383 332 Buy · A$199

Terms of sale.

The plain-English terms for buying THE ORB from SI30. Updated 11 November 2026.

Who you’re buying from

SI30 Pty Ltd (ABN 48 702 847 149), Brisbane QLD 4006, Australia. Email info@si30.com.au or call 0410 383 332.

Price and payment

  • THE ORB is A$199, including GST and postage to an Australian address.
  • You pay in full at checkout. Payments are processed by Stripe: card, Apple Pay, or another option the checkout offers. We never see or store your card number.
  • Stripe emails your receipt straight away. If you need a tax invoice, email us with your order number and we’ll send one.

The first batch

The first batch is limited to 100 units, one ORB per order (order again for a second). Each ORB is assembled to order in Brisbane after you pay. When the batch sells out, the checkout closes.

Delivery

  • We ship your ORB within 4 weeks of your order, by Australia Post, to the Australian address you give at checkout. Delivery usually takes about a week after that.
  • If the shipping time changes for later orders, we’ll show the new time on this page and at checkout before you can order.
  • We email you the tracking number when it ships.
  • Australian addresses only for this batch.
  • If your parcel is lost in the post or arrives damaged, email us and we’ll send a replacement or refund you in full.

Cancelling before it ships

  • You can cancel for any reason at any time before your ORB ships, for a full refund. Reply to your receipt or email info@si30.com.au.
  • If we haven’t shipped it within 4 weeks of your order, you can choose a full refund straight away, or keep your place.
  • Refunds go back to the way you paid. We start a refund as soon as you ask; card refunds then usually appear within 5 to 10 business days.

After it arrives

Change-of-mind refunds are available until your ORB ships. After that, your rights under the Australian Consumer Law apply in full:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If something’s wrong, email info@si30.com.au with your order number and a short description or a photo. We’ll tell you how to send it back.

What it needs, and what it shows

  • THE ORB needs a Mac, or a Windows 10 or 11 PC, running the free SI30 companion app, a 2.4 GHz Wi-Fi network and USB-C power (5 V).
  • The usage figures are estimates the companion makes from your Claude Code and Codex sessions on your computer. They aren’t official figures from Anthropic or OpenAI and can differ from what those services report.
  • Faces, Developer mode and the iPhone app described as “planned” or “coming” are planned, not promised by a date.
  • SI30 charges no subscription for THE ORB. Firmware updates reach it from the companion and install themselves.

Software

The firmware on THE ORB and the companion app are licensed to you for use with your ORB. You can install the companion on any Mac or PC you use with it, and reinstall it whenever you need to. Please don’t reverse engineer them, except where the law allows it.

Trademarks

Claude Code is a product of Anthropic, Codex is a product of OpenAI and Grok is a product of xAI. THE ORB is made by SI30 and isn’t affiliated with or endorsed by any of them.

Your details

We use your order details to make, ship and support your ORB, and to keep the tax records the law requires. The privacy page has the detail.

Changes, and the law that applies

Your order is covered by the terms on this page on the day you order. Queensland law applies. Nothing in these terms limits your rights under the Australian Consumer Law.

Buy THE ORB

Questions