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SI30 Solo privacy

This covers the SI30 Solo app for iPhone, published by SI30 Pty Ltd (ABN 48 702 847 149, Brisbane). Updated 30 October 2026. For this website, see the site privacy page.

The short version

Everything you put into SI30 Solo stays on your iPhone. There is no SI30 server, no account and no login. We don’t receive your business details, your clients’ details, your notes or your invoices, and we can’t see them. The app has no analytics and no third-party tracking.

What the app stores, on your iPhone

  • Your business details: name, ABN, contact and payment details, logo.
  • Your clients: names, contact details, NDIS numbers, plan-manager details.
  • Appointments, invoices, quotes, expenses and price lists.
  • Session notes, goals and incident records you write about the people you support.

Your iPhone encrypts its storage, and you can also lock the app with Face ID or a passcode.

When something leaves your iPhone

Only when you do something that sends it:

  • Sending or sharing: an invoice, quote or progress report you send by email, Messages, WhatsApp or AirDrop, or save through the share sheet, goes where you send it.
  • Backups you make: the app’s backup file holds all your data, including notes. It goes where you save it (for example iCloud Drive or Files). Keep it somewhere safe.
  • Your calendar: if you turn on calendar sync, appointment titles (including the client’s name) are added to the calendar you choose, which may sync through iCloud or another calendar service.
  • Your iPhone’s own backup: if you use iCloud Backup or back up to a computer, Apple’s backup includes the app’s data.

The “tidy” button

On iPhones that support Apple Intelligence, SI30 Solo can tidy a draft session note using Apple’s on-device model. It runs on your iPhone. The note isn’t sent to SI30, to Apple or to anyone else. You choose whether to keep the tidied version.

Your subscription

You subscribe through Apple. Apple handles the payment and your Apple Account, and we never see your card details. Apple gives us sales reports that don’t identify you. To cancel, use Settings on your iPhone (your name → Subscriptions) or the app’s own Subscription screen.

You hold your clients’ information

Notes and incident records can contain health information about the people you support. Because it’s on your phone and not with us, you are the one holding it. You’re responsible for handling it under the Privacy Act and your NDIS obligations, including getting consent before you share a report and keeping records for as long as you need to. If you stop subscribing, the app still lets you view, export and back up everything you’ve stored. It never deletes your records.

Permissions the app asks for

  • Face ID: only to lock the app, if you turn the lock on.
  • Calendar: only if you turn on calendar sync.
  • Contacts: only when you pick a contact to add as a client. Only that contact’s details are copied in.
  • Photos: only when you choose a logo.
  • Notifications: only for your own appointment reminders, scheduled on the phone.

Questions and complaints

Email info@si30.com.au. We’ll reply within 30 days. If you’re not happy with our answer, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.