JOB-2418 · Paddington
Downpipe leaking again. Photos attached.
From an email, 7:42 amThis week
Today14jobs booked
- Staff on today38 of 41
- Timesheets in34 of 38
- Vehicle checks11 of 12
- Quotes won24 of 57
Software · Brisbane and South East Queensland
Custom CRMs and business systems, Brisbane. From first call to paid invoice, in one system.
Custom CRMs, office systems and apps for Brisbane businesses with around 50 people, connected to Xero and the software you already pay for. It starts with a free first meeting where we map how a job moves through your business and show you where it gets stuck.
Rather talk? Call 0410 383 332, weekdays 8am to 5pm. Stuck on Microsoft Access? Start here. Looking for custom software development? See example dashboards.
First meetingOne free video call. You keep the map.
Stage oneFixed price, from $3,000 ex GST
Stage one livePlanned for 4 to 6 weeks after you go ahead
You deal withThe team that builds your system
01The problem
Sound familiar?
- A spreadsheet runs the place, and one person really understands it.
- Customers in one program, jobs in another, invoices in a third, and someone retyping between them.
- Staff ringing the office to ask where they’re meant to be today.
- Paper forms and photos that turn up days after the job.
- Month end that ties up the office for a week.
- A big-name system you pay for every month, use a fraction of, and still work around.
None of that is your team’s fault. It’s what happens when the tools were picked for a business half your size.
What retyping costs you
Do the sum with your own numbers. Nothing here is sent unless you add it to your message and press Send.
People x minutes a day x working days, divided by 60, gives the hours a year. Times what an hour costs you gives the cost.
This is your sum, from your numbers. It isn’t a saving we’re promising. In the free job map, we show you where a job gets stuck.
The job check
Where do your jobs get stuck?
Six questions, about a minute. You get how many times a job changes hands by hand, where it looks stuck, and the first things we’d look at. Nothing is sent anywhere unless you choose to send it.
The check needs JavaScript. Tell us how a job moves through your business instead.
No handoffs by hand
A red mark is a handoff by hand.
The three things we’d look at first
None of the things on our list came up in your answers.
Where a stage one could start:
From your answers, your jobs already move between your programs on their own. If a ready-made system fits what you need next, we’ll tell you.
If you go ahead, stage one is a fixed price, from $3,000 ex GST, agreed in writing, and we plan for it to go live within four to six weeks of the go-ahead. We check what your software lets us connect to before we quote.
We build business systems for businesses with around 50 people. If a ready-made system fits yours, we’ll tell you.
This reading comes only from your answers. In the free job map, one video call of about an hour, we map how a job moves through your business with you. You keep the map, a one-page PDF, whether or not you go ahead.
The first meeting
Start with the free job map.
We map how a job moves through your business and show you where it gets stuck. It’s one video call, about an hour, and it costs nothing. You keep the map, a one-page PDF, whether or not you go ahead. If you do, stage one comes with all of this.
- A fixed price. Stage one fixes the worst bottleneck first, from $3,000 ex GST, agreed in writing before we start.
- Planned live in 4 to 6 weeks. We plan for stage one to go live within four to six weeks of the go-ahead, and the dates are in the written quote.
- A demo every week. On a private link while it’s built, and your feedback goes into the next week’s work. No disappearing for months.
- Tried before it’s switched on. Your team uses it on real jobs alongside the old way, with a training session, a one-page guide and short how-to videos, before you decide on anything more.
- Automations, one at a time. Each one is switched on with your sign-off. Nothing goes out on its own unless you’ve said it can.
- The running cost, up front. Hosting and support are a monthly cost, quoted in writing with stage one.
- Your records stay yours. They belong to your business, and you can export them at any time.
- What it takes from you. A few lines to start and some time in week one, then the trial in weeks five and six. The rest is our job.
A few lines is plenty. You’ll hear back within one business day.
How do you know we can build it? SI30 Care, the operations system we built for NDIS providers, has 1,900+ automated tests, and it’s shown as a demo with fictional people. See what we use ourselves.
02What we build
Only the parts your business needs.
One system that fits your business. We switch on each part for you and set it up around your words and your steps.
- Your customers and jobs in one place
- Every customer, site, quote and job, with the history the next person needs. This is the CRM, built around your words and your steps.
- An office system in the browser
- Rostering, scheduling, approvals and reports, from any computer in the office or at home.
- Apps for your team, on iPhone, iPad and Android
- Today’s jobs, where to be, checklists, photos and sign-offs, done on the spot instead of on paper.
- Apps for your customers
- Bookings, orders, quotes and job updates your customers can see for themselves, on the App Store and Google Play.
- Websites
- A website that works on any phone, brings in enquiries, and passes them straight into your system. Just need a website? See our flat-price websites.
- Your own app, under your name
- Your apps carry your business’s name, published through your own Apple and Google developer accounts (Apple charges about US$99 a year, Google a one-off US$25). We help you set them up and take each app through Apple’s and Google’s review.
- Quotes to invoices, and on to Xero
- A quote becomes the job, the job becomes the invoice, and nobody types it twice. If you use Xero, invoices can go straight into it.
- Reminders that do the chasing
- A missing timesheet, a licence about to lapse, an invoice gone overdue: the system nudges the right person, and the office deals with the exceptions.
- Reports you can read in a minute
- What’s booked, what’s late and what’s owed, on one screen.
03Dashboards
Dashboards you’ll actually open.
Your numbers on one screen, built from the same records your team works in every day. Nobody exports a spreadsheet at month end. Here are four we’d typically build.
Owner’s view
Invoiced, last 4 weeks
$409,000
13% on the 4 weeks before
Gross margin31.4%
Quotes won42%24 of 57
Owed over 30 days$38,900
Jobs finished126
Invoiced each week
See the figures
| Week | Invoiced |
|---|---|
| 12 weeks ago | $82,000 |
| 11 weeks ago | $86,000 |
| 10 weeks ago | $79,000 |
| 9 weeks ago | $91,000 |
| 8 weeks ago | $88,000 |
| 7 weeks ago | $84,000 |
| 6 weeks ago | $93,000 |
| 5 weeks ago | $97,000 |
| 4 weeks ago | $101,000 |
| 3 weeks ago | $96,000 |
| 2 weeks ago | $104,000 |
| Last week | $108,000 |
Margin by type of work
Target 25%
Biggest customers, last 90 days
- Property manager, 46 units$61,200
- School, maintenance contract$44,800
- Builder, two townhouse sites$38,150
- Aged care home$27,900
Jobs board
10 job tickets made automatically today: 7 from emails, 3 from the website form. Latest tickets shown in each column.
New 5
JOB-2419 · Coorparoo
Quote for a new hot water system.
From the website, 8:05 am
Quoted 12
JOB-2402 · Bulimba
Bathroom renovation, $18,450.
Follow-up sent, day 3
JOB-2399 · Red Hill
Gas fitting, new cooktop.
Accepted online
Booked 14
JOB-2396 · Newstead
Thursday, 7 to 9 am. Crew B.
Confirmation emailed
On site 9
JOB-2391 · Ascot
Crew A, started 9:12 am.
Checklist 6 of 9
Done 6
JOB-2385 · Wilston
Invoice INV-1187 sent, 2:15 pm.
Sent automatically
Invoices and cash
Money in and money out, each week
See the figures
| Week | Money in | Money out |
|---|---|---|
| 12 weeks ago | $74,000 | $70,000 |
| 11 weeks ago | $81,000 | $72,000 |
| 10 weeks ago | $77,000 | $79,000 |
| 9 weeks ago | $90,000 | $76,000 |
| 8 weeks ago | $85,000 | $80,000 |
| 7 weeks ago | $88,000 | $83,000 |
| 6 weeks ago | $92,000 | $81,000 |
| 5 weeks ago | $95,000 | $86,000 |
| 4 weeks ago | $99,000 | $84,000 |
| 3 weeks ago | $94,000 | $89,000 |
| 2 weeks ago | $101,000 | $87,000 |
| Last week | $106,000 | $90,000 |
Owed to you, by age
Latest invoices
- INV-1187 · Wilston$1,980Sent automatically, 2:15 pm
- INV-1181 · New Farm$4,620Reminder 1 sent, day 7
- INV-1176 · Kangaroo Point$12,300Waiting for your OK: over $5,000
- INV-1170 · Toowong$860Paid, shown in Xero
Team today
On today38of 41 staff
Timesheets in34of 38
Vehicle checks11of 12 utes
Licences due2in the next 30 days
Crew hours booked this week
Needs you
- Ute 7 failed its pre-start checkBrakes, off the road
- Timesheet missingCrew C, yesterday
- White card renewalOne apprentice, 12 days
- Sick call at 6:05 amShift offered, covered 6:20 am
Which numbers do you run the business by? Tell us, and we’ll check which ones your records can show before we quote.
04The 30
System integration, measured by 30 numbers.
That’s what SI30 stands for. SI is system integration: we connect the software you already use and build what’s missing, so your business runs as one system. The 30 is a starting menu of 30 numbers, six each for jobs, cash, your team, customers and compliance. You keep the ones you run the business by, leave out any your records can’t support, and add your own. Where a number has a target, it can show as a ring that sweeps round from the six o’clock mark as you get nearer to it.
Jobs
- 01Jobs booked this week
- 02Jobs finished on the day promised
- 03Jobs held up, and what they’re waiting on
- 04Days from booking to done
- 05Return visits to fix a job
- 06Profit on each job, quote against real cost
Cash
- 07Invoiced by week, month, crew and customer
- 08Paid this week and this month
- 09Who owes you, and for how long
- 10Average days to get paid
- 11Work done but not yet invoiced
- 12Customers who always pay late
Team
- 13Who’s on shift right now
- 14Timesheets in, and who’s missing
- 15Hours worked against hours rostered
- 16Where overtime is creeping in
- 17Shifts with nobody on them
- 18How busy each crew or team is
Customers
- 19New enquiries, and where they came from
- 20Enquiries still waiting on a reply
- 21How long quotes take to go out
- 22Quotes won
- 23Repeat customers
- 24Complaints, and how fast they’re sorted
Compliance
- 25Vehicle and equipment checks done
- 26Licences and tickets about to expire
- 27Safety forms signed before work starts
- 28Incidents reported, and still open
- 29Inductions done for new starters
- 30Registrations and insurance due for renewal
Which of the 30 we can show depends on the records your business keeps and what your software lets through. We check before we quote.
05Automation
Set it up once. It does the busywork every day.
A system we build can watch for the moments that usually need someone at a desk, and do the routine part itself. You decide what goes out on its own and what waits for a yes.
Examples with fictional data and times. What we build for you depends on the software you use and the stage we agree.
Job tickets
A job ticket, made from an email.
An email comes in: “The downpipe at our Paddington unit is leaking again. Can someone come this week? Photos attached.”
The AI reads it: an existing customer, a known site, a repair, wanted this week.
Ticket JOB-2418 is made, with the photos and the site’s history.
Crew B is suggested: closest, and free Thursday morning.
Office approves in one tapThe customer gets an email: “You’re booked for Thursday, 7 to 9 am.”
Sent
Invoices
An invoice, sent when the job’s done.
Crew A marks JOB-2391 done on the app, with photos and the customer’s signature.
The invoice is made from the quote, one approved variation and the materials used.
It’s under the $5,000 limit you set, so it goes now: emailed with a link to pay online, and copied into Xero.
Sent automaticallyNot paid yet, so a polite reminder goes out.
Reminder 1Xero shows the invoice paid, so the job is marked paid too.
Closed
Emails and texts
Messages that go out on their own.
- A new enquiry arrivesAn automatic “thanks, we’ve got it” reply
- A quote has no answer after 3 daysA friendly follow-up
- The day before a bookingThe time window and what to expect
- A crew taps “on my way”A text with their arrival time
- The job is finishedA thank you, and a link to leave a review
- A licence or insurance is 30 days from expiryThe staff member and the office
- Monday, 7 amLast week’s numbers, in your inbox
Paying online needs a payment service such as Stripe or Square. Texts go through an SMS service, a small running cost we quote up front.
Where the AI fits.
- It reads the inbox.
- Enquiries, supplier invoices and complaints are sorted, and a reply is drafted for someone to check.
- It pulls details out of documents.
- Supplier invoices, purchase orders and forms are read, and the details are filled in for someone to check. No retyping.
- It writes the first draft.
- Quotes from your past quotes and price list. Compliance documents from your templates.
- It answers plain questions.
- “Which jobs lost money last month?” Ask in plain English. The answer comes from your own records, with the figures behind it so you can check.
- Your wording. Emails carry your name and logo and go from your email address.
- Your limits. Anything over a limit you set waits for a person to say yes.
- A person checks the AI. Its drafts and the details it fills in are reviewed before they reach a customer or your books.
- A record of everything. Every message is saved against the customer, and any automation can be paused.
Which of these takes up the most hours in your week? That’s a good place to start. Tell us about it.
06Integrations
Works with the software you already pay for.
Keep what works. We connect your new system to the tools you rely on, so information moves between them on its own instead of being typed in twice.
Accounting
- Xero
- MYOB Business and AccountRight
- QuickBooks Online
Email and calendar
- Gmail and Google Workspace
- Outlook and Microsoft 365
Payments
- Stripe
- Square
Job and trade software
- ServiceM8
- Buildxact
Rostering and payroll
- Deputy
- Employment Hero Payroll
Sales and marketing
- HubSpot
- Your website’s forms
Messages
- SMS
- Slack
- Microsoft Teams
Files, sheets and signing
- Google Drive and Sheets
- OneDrive, SharePoint and Excel
- DocuSign
Checked before we quote.
Every program allows different things through its connection, and some depend on your plan. We check what yours allows before we put a price on the work. Some, like Buildxact, QuickBooks, DocuSign and Google for reading mail, review or approve access first, so we sort that out before you commit.
Not on the list?
If it has a way in for other software, we can usually connect it. If it doesn’t, we’ll tell you before you spend anything.
Product names belong to their owners. SI30 isn’t a partner of these companies, and they don’t endorse SI30.
07Industries
Built for the way your industry works.
Building and trades
Quotes, jobs and variations. Crews and sites. Timesheets, photos and sign-offs straight from site.
Care and health providers
Rosters, shift and client notes, incidents, worker screening and claiming. It’s what SI30 Care does.
Transport and field services
Dispatch, runs and rosters, vehicle checks, proof of delivery or service, and timesheets.
Manufacturing and wholesale
Orders, stock, production and dispatch, customer accounts and reorders.
A good fit.
Around 50 people, and the work runs through a spreadsheet or programs that don’t talk to each other, with someone retyping between them.
You may not need a build.
If a ready-made system already fits and nobody has to work around it, we’ll tell you. Then stage one might be connecting it to Xero and the rest of what you run.
Not sure?
Send us a few lines. Within one business day you’ll hear whether we can help, and what we’d look at first. Get your free job map.
08Built and in use
What we use ourselves.
Every morning at 7:30, a brief we built reads our three mailboxes, the calendar and Xero, and sends one email that says what needs us.
Our private document room has been in use since September 2026. Homified, the app that runs our house, is free on the App Store.
For depth, there’s SI30 Care, an operations system for NDIS providers: rostering, shift notes, incidents, worker screening and claims, with a web app for the office and an iPhone app for support workers (built, not released yet). When a screening lapses, a shift note goes missing or an incident has to be reported, it shows the office what needs chasing. It’s shown as a demo with fictional people. We’d take the same approach with your business.
See SI30 Care (private preview: ask us for access)
See everything we’ve built: a CRM, an invoicing app, our own household app, AI tools that work with software even when it has no API, a desk display and more.
Want something like this for your business? Our first meeting is a free video call of about an hour, and you keep the map whether or not you go ahead.
09How a job runs
How a job runs, week by week.
We plan a first stage to go live within four to six weeks of the go-ahead, with a demo every week while it’s being built.
-
Day 1
A straight answer.
Tell us how your business runs. Within one business day you’ll hear whether we can help, and what we’d look at first.
-
Week 1
We learn how you run.
It starts with the free job map, our first meeting: one video call, about an hour. We map how a job moves from the first call to the paid invoice, and show you where it gets stuck. You keep the map, a one-page PDF, whether or not you go ahead. We also spend time with your office and a team leader, and check what your current software lets us connect to.
-
Weeks 1 to 2
A fixed price for stage one, agreed before we start: from $3,000 ex GST.
Stage one fixes the worst bottleneck. The quote is in writing: what’s in, what’s out, how we’ll test it, the dates, and the monthly running cost.
-
Weeks 2 to 5
Built where you can see it.
A demo every week on a private link, and your feedback goes into the next week’s work. No disappearing for months.
-
Weeks 5 to 6
Tried on real work, then switched on.
Your office and one team use it on real jobs alongside the old way, with a training session, a one-page guide and short how-to videos. Then it goes live, and the automations are switched on one at a time, with your sign-off. Your team uses it before you decide on anything more.
-
After that
Then it grows a piece at a time.
Each new part is priced before it starts. Everything sits on one platform, so each new part fits what you already have. Hosting and support are a monthly cost, quoted up front with stage one.
Day 1 starts when you send us a few lines. Get your free job map, or call 0410 383 332.
10Your data
Your data and your system.
- Your data is yours
- Your records belong to your business. You can export them at any time.
- Each person sees what their job needs
- Access is set by role, so each person sees what their job needs.
- A person checks the AI
- Its drafts and the details it fills in are reviewed before they reach a customer or your books, and nothing goes out on its own unless you’ve said it can.
11Who you deal with
Who you deal with.
The people who build it.
No account managers and no hand-offs. We’re a small team, and the team that builds your system is the team you talk to.
Someone local.
Based in Brisbane, working with businesses across South East Queensland, and on site when the work needs it.
A price before the work.
Every stage has a fixed price, agreed before it starts, and the monthly running cost is in writing too. No surprises on the invoice.
Questions owners ask.
What does SI30 stand for?
SI is system integration: we connect the software you already use and build what’s missing. 30 is our starting menu of 30 numbers for a dashboard, six each for jobs, cash, your team, customers and compliance. You keep the ones that fit your business and add your own.
What does the first meeting cost?
Nothing. It’s the free job map: one video call, about an hour. We map how a job moves through your business and show you where it gets stuck. You keep the map, a one-page PDF, whether or not you go ahead.
Do we have to replace the software we use now?
No. Often the best first stage connects what you already have, like Xero or your job software, and fills the gaps around it.
Why not just buy an off-the-shelf system?
Sometimes that’s the right call. If a ready-made system fits, we’ll tell you, and stage one might be connecting it to Xero and the rest of what you run. We build when the ready-made options leave your team working around them.
Will emails go to customers without anyone checking?
Only the ones you choose. Routine messages, like booking confirmations, can go on their own. Anything else, like an invoice over a limit you set or a reply the AI drafted, waits for a person to approve it.
Can the dashboards show our real numbers?
Yes. They’re built from the same records your team works in every day, so nobody has to export a spreadsheet to keep them up to date.
What does the AI actually do?
It reads and drafts: sorting the inbox, pulling details out of documents, and writing first drafts of replies and quotes. A person checks its work before it reaches a customer.
What does it cost?
The first stage is a fixed price, from $3,000 ex GST, agreed in writing before work starts. Hosting and support are a separate monthly cost, quoted up front with stage one.
How long until it’s working?
We plan a first stage to go live within four to six weeks of the go-ahead, with a demo every week while it’s being built.
How much of our time does it take?
A few lines to start. In week one, some time with you, your office and a team leader. In weeks five and six, your office and one team try it on real jobs. The rest is our job.
Do we need to know what we want before we get in touch?
No. A few lines on what you do and the part that wastes the most time is plenty. Finding where a job gets stuck is what the free job map is for.
What happens to my answers in the job check?
Nothing, unless you send them. They stay on this page, on your own screen. Get my free job map only fills in the form below, and you still press Send. If you press Copy link, your answers go into that link as a short code, so anyone you send it to can see them.
Will our team actually use it?
It’s set up around your words and your steps, and we spend time with your office and a team leader in week one. Before it goes live, your office and one team use it on real jobs alongside the old way, with a training session, a one-page guide and short how-to videos.
Will it work with the software we already use?
If it has a way in for other software, we can usually connect it. We check what yours allows before we put a price on the work. If it has no way in, we’ll tell you before you spend anything.
What if stage one doesn’t suit us?
You commit to one stage at a time. Stage one is tried on real jobs alongside your old way before it’s switched on, and your team uses it before you decide on anything more.
Who will we deal with?
Our team, from the first conversation to go-live. We’re a small team, and the team that builds your system is the team you talk to. No account managers and no hand-offs.
How do we know you can build it?
Start with what we already use. Homified, our household app, is free on the App Store, and a brief we built reads our three mailboxes every morning and sends one email that says what needs us. Then you see your own system working every week on a private link, so you never wait months to find out.
12Contact
Tell us how your business runs.
What you do, roughly how many staff, and the part that wastes the most time. A few lines is plenty. You’ll get a straight answer within one business day.
Sent
Thanks.
It’s with our team. We’ll come back to you within one business day.